• Emotional Intelligence – what and how to develop
  EI refers to a learned ability to perceive, understand and express our feelings accurately and to control our emotions so that they work for us, not against us.
  
  EI is about
  • Knowing how you and others feel and what to do about it
  • Knowing what feels good and what feels good and what feels bad and how to cope with them
  • Possessing emotional awareness, sensitivity and the management skills that will help us to maximize our long-term happiness and survival
    
    
• Why EI is growing to be more important
  1. The changing of nature of work: flatter structures, less hierarchical, greater responsibility
  2. Increasing complexity of business: technology has a great impact on reshaping jobs
  3. Rise in competition: shorter product life cycle, more demanding customers
  4. Globalization of markets: organizations need to think global, yet act local
  5. Rapid change: change a constant feature of organization life
  6. Emergence of self-managed career: no more jobs for life
  7. The growing need to maximize self performance  : not just know how, but ability to do 
  8. Research evidence: IQ + EQ = Success
     
     
• How to develop your EI:
  1. Self awareness – the ability to see ourselves with our own eyes: goals, beliefs, values, drivers, rules. Self-talk
  2. Emotion management – the ability to manage or emotions effectively
  3. Self-motivation – pursuing our goals with commitment, passion, energy and persistence
  4. Interpersonal Intelligence – the ability to create relationship and building effective networks
  5. Emotional Coaching – the ability to develop others to resolve difference, solve problems, communicate effectively and become motivated

(Source : Working with Emotional Intelligence, Daniel Goleman, 1998 as quoted by Margaret Chapman, 2001)