Human Resource

Lifetime employment has (Continued from last edition )

25. Admit Your Mistakes and Limits26. Take Calculated Risks27. Incorporate Other Aspects of Attitude28. Give the Caller Your Undivided Attention29. Be Consistent and Sincere When Answering the Phone30. Identify Yourself and Your Purpose Up Front When Calling31. Monitor Your Tone of Voice32. Pace Yourself During a Phone Call33. Periodically Summarize What You Hear34. Take Responsibility …

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Using intellectual assets as a success strategy

Human resources managers in a global environment requires a fundamental shift from traditional administrative personnel manager to intellectual capital management in the way the organization value work. The forgotten assets are largest intangible and include Human assets – knowledge, skills, creativity and experience Intellectual assets – information, memoranda, illustrations and publications Structural assets – culture, …

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Transforming Employee Attitudes: Positive Success Principles

Positive attitudes, behaviors and language are the most critical ingredients, supported by constant application, interpretation, and examples provided by organizational leadership. Virtually all studies of employee satisfaction show that influencing employee attitudes is more effectively done by local managers and supervisors than by any other force within a business or organization.  Here are the most …

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Model on How Managers can motivate employees and affect performance

Managers must determine the needs or their employees Manager must find out what their employees want from their jobs Managers must first set their own performance goals and objectives before they can sit down with their employees to formulated their goals Managers must ensure that star performers are rewarded more than good performers and good …

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