25. Admit Your Mistakes and Limits26. Take Calculated Risks27. Incorporate Other Aspects of Attitude28. Give the Caller Your Undivided Attention29. Be Consistent and Sincere When Answering the Phone30. Identify Yourself and Your Purpose Up Front When Calling31. Monitor Your Tone of Voice32. Pace Yourself During a Phone Call33. Periodically Summarize What You Hear34. Take Responsibility …
Lifetime employment has (Continued from last edition ) Read More »