- Most people find confrontation difficult. Yet we know that sometimes confrontation is needed to clarify some issue that might potentially raise unnecessary conflicts
- If you don’t like the word ‘confrontation’. We need to clarify some issue rather than making confrontation with an individual
Ten Tips to effective confrontation- Do it private, not in public
- Do it promptly, do not delay
- Talk about one subject in one occasion. Do not make a long list of problems
- State the problem only once. Do not ever repeat
- Focus on what you are sure he/she can do
- Avoid sarcastic words. Sarcasm indicates that you are mad with the person, note the action
- Avoid the word ‘always’ and ‘never’
- Give positive criticism or raise question as alternative
- You don’t have to say sorry for confrontative meeting. If you do that, you are not sure that you have the right to say what you are going to do
- Don’t forget to give compliment. Follow this sequence : Compliment Confrontation – Compliment
Corporate Social Responsibility – a New PR Invention
Boasted by tsunami, the term ‘Corporate Social Responsibility’ or CSR
