Communication is a two-way process. Answer these questions and check whether you are an effective communicator.

• Do I know the message of my organization environment?
• Do I contribute actively to the existence of environmental awareness?
• Have I done something to increase the image of my organization?
• Do I know about the flow of information in my organization?
• Do I always look at the eyes of my audience during my presentation?
• Do I change my tone when I give a speech?
• Do I answer in a businesslike manner on the phone?
• Do I make preparation when negotiating on the phone?
• Do I know what kind of image I should build for the organization I work with?