• Be assertive! Assertive is a process of expressing feelings, asking for legitimate changes, and giving and receiving honest feedback.
• Assertive people are direct, honest and expressive
• They feel confident, gain self respect and make others feel valued
• Here are some stages in assertiveness :
  • Describe the behavior
    “When you do this …”
  • Express your feelings
    “ I am sorry I feel …”
  • Empathize
    “I understand why you …”
  • Negotiate a change
    “I would appreciate if you …”
  • Indicate consequences
    “ If you do (don’t)…”
    

(Source : J.W. Newstorm / K. Davis, Organizational Behavior)