Do you wish to know how to resolve conflict?

  • Be assertive! Assertive is a process of expressing feelings, asking for legitimate changes, and giving and receiving honest feedback.
  • Assertive people are direct, honest and expressive
  • They feel confident, gain self respect and make others feel valued
  • Here are some stages in assertiveness :
    • Describe the behavior
      “When you do this …”
    • Express your feelings
      “ I am sorry I feel …”
    • Empathize
      “I understand why you …”
    • Negotiate a change
      “I would appreciate if you …”
    • Indicate consequences
      “ If you do (don’t)…”

(Source : J.W. Newstorm / K. Davis, Organizational Behavior)

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